Grasshot Refund policy

At Grasshot Inc, our customer satisfaction is our utmost priority as we offer refund, replacement of unwanted or defective products that you have previously purchased from us. This refund policy (the policy) informs you about your right to return and receive refund for product purchased on our website as well as describe procedure, rules and guidelines relating to the refund and refund for product purchased on our website

Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the website as may be amended from time to time. Acceptance of returns shall be in our discretion subject to compliance with applicable laws of the territory.

Refunds in respect of returned products shall be managed in accordance with the refunds page on the website as may be amended from time to time. Our rules on refunds shall be exercised in our discretion subject to applicable laws of the territory. We may offer refunds in our discretion:

Please read this policy carefully to understand your right and also understand the requirement for the return and refund of product.

1.     Return and refund

We offer return, refund and repair of damaged product according to the provision of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to refund, replacement, or repairs.

2.     Refunds

We offer refund for the product and you are eligible for refund provided that

• The product is returned in its original packaging.
  • The product remains sealed and unused.
  • The product must not be damage or broken at the time of return.

  • The product will be returned with the receipt issued for its purchased.

3.     Exceptions

Not withstanding other provision of this policy, we may refuse to grant returns or refund if

• You received what you ordered, but simply change your mind about the product.
  • You misused or mishandled the product in such a way that caused damage to the product.
  • You are aware or notify of the problem with the product before making purchase.

  • You did not like your product purchased or realize you had no use for it.

4.     Damage product.

If you discover that the product purchased from us is damage during delivery

• Report the damage to us immediately upon discovery
• Ensure that the damaged product is returned in the same condition and packaging It was when it was received
• We will organize for repair and/or replacement of the damage product provided the damage product is returned within the stipulated period on the receipt of the product

We offer a Fourteen (14) days refund policy for items/orders that do not meet its customer’s expectations or are defective and after other channels do not meet client expectations which include a reprint or a credit to print a new order. Please note that the request for a refund has to be reported within 14 days after receiving orders as we will not make a refund if an order has been delivered and no issue was raised within (14) days after the order was received